Enabling telephony integration.

Let your telephony system talk to your applications and services. 20 years of CTI experience embedded in a robust configurable event-centric architecture.

Videos

Videos are available for download demonstrating Cisco and Zendesk integration or watch it on screencast.com

Videos are available for download demonstrating Avaya and Zendesk integration or watch it on screencast.com

DTK Applications for Zendesk

DTK telephony enabled applications that run as Zendesk applications are available for Click2Call, Softphone, and Realtime call metric display.

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DTK Telephony Connectors

The DTK now supports all the following telephony systems with CRM integration:

Cisco CUCM
Cisco CTiOS
Cisco CTi Server
Cisco UCCXCTI
Cisco Agent Desktop (CAD)
Cisco Finesse
Avaya Aura
Avaya IP Office
Asterisk
SwitchVOX
Vonage Business
TAPI

What's Next in Road Map?

Additional Reporting and Metrics tools and applications.
Avaya CS1K ACD support.
MiTel Telephony platform support.
Support for additional CRM business platforms including ServiceNOW, Microsoft CRM, and Netsuite are planned.